CUSTOMER SERVICE REPRESENTATIVE

Summary

Title: Customer Service Representative
Department: Customer Service
Position:
The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

Description

This position does have a SIGN-UP bonus of $500 if hired.

Position Type:

• Full Time
• Salaried employee working 40 hours per week
• Monday – Friday

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provides timely and accurate information to incoming customer order status and product knowledge requests
  • Processes customer orders/changes/returns according to established department policies and procedures
  • Works closely with the credit department to resolve disputed credit items
  • Provides timely feedback to the company regarding service failures or customer concerns
  • Partners with the sales team to meet and exceed customer’s service expectations
  • Assist with data entry related to sales orders
  • Assist with answering all incoming calls

Competencies:

  • Customer/Client Focus
  • Problem Solving/Analysis
  • Time Management
  • Communication Proficiency
  • Teamwork Orientation
  • Technical Capacity

Supervisory Responsibility:

This position has no supervisory responsibilities.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel:

No travel is expected for this position

Remote: 

In office only

Required Education and Experience:

High School graduate or GED equivalent at a minimum is required to include:

  • Customer Service Experience
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access)

Preferred Education and Experience:

  • Customer service experience with independent sales force

AAP/EEO Statement: 

As stated in our Policies and Procedures Manual 

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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