Career

Legacy Sports International provides “Custom Innovation for the Everyday Shooter” for over 20 Years. Legacy Sports International is built upon the foundation of Accountability, Integrity, Individuality and Teamwork. We strive to serve the shooting industry with passion and innovation as we help our employees to become the best-in-class with industry leading benefits, competitive salaries, paid time off, holidays, and much more.

With over 90 years of experience in quality development, Legacy Sports takes pride in our brands and the support toward each other, our customers, our company and our industry. That’s what makes Legacy Sports International Customer Service first class. This creates a fast paced and dynamic culture where our customers come first.

Title: Customer Service Representative

The Customer Service Representative (CSR) is responsible for all aspects of order processing from initial purchase until the customer is satisfied with the delivery of their order. The CSR is a primary customer contact and is responsible for assuring the customer receives excellent service, in addition to acting with Management as a customer advocate.

Position Type:

• Full Time
• Salary Position
• In Person On Location Position

Customer Service Responsibilities:

• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Aim for customer resolution and return
• Record, organize and file customer interactions and profile/account changes
• Able to address returns, refunds, and shipping tracking numbers
• Contributes to team effort by accomplishing related results as needed

Qualifications / Skills:

• Excellent at communicating over the phone and handling phone systems
• Able to concentrate on multiple problems at once
• Excellent time management and prioritization skills
• Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
• Customer-focused for positive customer experience and resolution
• Previous experience in customer support, client services, sales, or similar industry preferred (not required. We will train)
• Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
• Familiarity with Microsoft Office software and phone systems a plus (Outlook, Excel, Word)

Education

• High School Diploma or GED equivalent